Support

One of the most appreciated services provided by us is Support with no limit as per client needs. Our helpdesk is available 24/7 to the client's for all IT related issues and our helpdesk personnel will take responsibility for the complete incident management process and prepare solutions with the help of an in-house knowledge base and tools.

The IT Operations professionals are responsible for monitoring the pre-production environment which includes packaged and custom built software, applications, hardware, and database systems. They are also responsible for catalogue promotion on the mainframe production environment and monitoring of the shop IT infrastructure.

The Field services professionals are responsible for all end-user systems provisioning and its related activities. They are mainly involved in the troubleshooting of incidents related end-users.